{"id":15,"date":"2014-06-12T10:19:22","date_gmt":"2014-06-12T14:19:22","guid":{"rendered":"https:\/\/rvpartsexpress.com\/?page_id=15"},"modified":"2023-08-16T09:56:48","modified_gmt":"2023-08-16T13:56:48","slug":"policies","status":"publish","type":"page","link":"https:\/\/rvpartsexpress.com\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"
The terms, policies and conditions (collectively known as “Conditions” or “Policies”) described below govern the use of this site (referred to as “rvpartsexpress.com” or “RV Parts Express” or “website” or “site”). Your use and\/or placement of any order indicate your acceptance of these conditions.<\/p>\n
Any returned merchandise must have been purchased from RV Parts Express, have prior approval and a “Returned Goods Authorization” (RGA) Number issued by RV Parts Express. Returns must be made within 30 days of purchase and be in new resalable condition with no attempt to install with all original packaging and paperwork. The RGA number should appear on or near the outside label and on the paperwork inside the package. Items returned to us in less than new condition will be returned to the customer with no refund or credit given, at their expense. A 25% restocking and inspection fee will be attached to all returns. Returned electronic parts will be returned to their respective manufacturer to determine warranty eligibility and any replacement or refund will be based on the manufacturers findings.<\/p>\n
RV Parts Express does not cover any miscellaneous expenses including, but not limited to labor costs, materials, lost time or wages, travel expenses, towing, lift, dock or storage fees. RVPartsexpress.com shall not be liable for any incidental or consequential damages without limitation, indirect or special damages as result of product defects.<\/p>\n
Online orders are processed securely through our website. We accept Visa, MasterCard or Discover and American Express. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order. Prior to shipment at the time of the order the Card will be authorized for the amount of the order.<\/p>\n
The information you share with RV Parts Express is collected solely to process your order and\/or to notify you if you have won a game or contest administered by RV Parts Express and\/or to send periodic e-mail updates relating to RV Parts Express promotions, products and services. RV Parts Express will not share your personal information with a third party, with the exception of providing your shipping information for drop shipments or special orders to the fulfilling suppliers if the products ordered are processed in this fashion.<\/p>\n
RV Parts Express strives to provide the most accurate information relating to shipping times and costs. We reserve the right to alter the shipping charges that appear on the site if additional fees are imposed by the freight carrier. RV Parts express offers various shipping methods for small package and truck freight. We reserve the right to switch carriers without notice based on various reasons including, but not limited to cost, transit time, availability, reliability, damages and claims reimbursement. If you have a preferred carrier, please indicate that in the additional Information section of you order and we will do our best to accommodate your request. Recipients are responsible for paying all duties, taxes, brokerage fees, tariffs and any other applicable fees associated with international shipments. These fees may be in addition to the illustrated in the shipping amount or on the order confirmation. Any quoted shipping and lead times are estimates and not guarantees based on the best information provided by the freight carrier and product supplier. We will be happy to Drop Ship your product to a customer or friend.<\/p>\n
Please note that the UPS\u00a0 and Fedex Service Guarantee does not apply to shipments affected by weather or other natural disasters. Therefore we cannot refund any charges associated with order shipments that are affected by Weather or other things outside of our control.<\/p>\n
Orders of higher cost or more sensitive in nature may be shipped Signature Required. If at any time you would prefer to not have your order shipped in this method, simply add “No Signature Required” in the additional comments section of your order.<\/p>\n
Items classified as special order or drop ship only will be billed the freight charges established by the fulfilling supplier and may differ from the published rates.<\/p>\n
RV Parts Express offers periodic free shipping promotions on orders in excess of $200 containing select items which can be shipped via small package carriers and are sent to the continental United States only. These orders will be shipped normal ground only. Various items are excluded from the promotion due to, but not limited to size, weight, cost or being classified as ORMD or Hazardous. In addition, no products that are shipped via common carrier (LTL Truck Shipments) will be included in the promotion. Also, special orders and supplier drop shipments are excluded from Free Shipping. Orders receiving Free Shipping may incur a small handling fee to cover shipping supplies, boxes, etc.<\/p>\n