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Policies

Terms & Conditions

The terms, policies and conditions (collectively known as “Conditions” or “Policies”) described below govern the use of this site (referred to as “rvpartsexpress.com” or “RV Parts Express” or “website” or “site”). Your use and/or placement of any order indicate your acceptance of these conditions.

Return Policy

Any returned merchandise must have been purchased from RV Parts Express, have prior approval and a “Returned Goods Authorization” (RGA) Number issued by RV Parts Express. Returns must be made within 30 days of purchase and be in new resalable condition with no attempt to install with all original packaging and paperwork. The RGA number should appear on or near the outside label and on the paperwork inside the package. Items returned to us in less than new condition will be returned to the customer with no refund or credit given, at their expense. A 20% restocking fee will be attached to all returns.

RV Parts Express does not cover any miscellaneous expenses including, but not limited to labor costs, materials, lost time or wages, travel expenses, towing, lift, dock or storage fees. RVPartsexpress.com shall not be liable for any incidental or consequential damages without limitation, indirect or special damages as result of product defects.

Privacy & Billing

Online orders are processed securely through our website. We accept Visa, MasterCard or Discover. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order, with the exception of special orders/drop shipments which will be billed immediately.

The information you share with RV Parts Express is collected solely to process your order and/or to notify you if you have won a game or contest administered by RV Parts Express and/or to send periodic e-mail updates relating to RV Parts Express promotions, products and services. RV Parts Express will not share your personal information with a third party, with the exception of providing your shipping information for drop shipments or special orders to the fulfilling suppliers if the products ordered are processed in this fashion.

Shipping

RV Parts Express strives to provide the most accurate information relating to shipping times and costs. We reserve the right to alter the shipping charges that appear on the site if additional fees are imposed by the freight carrier. RV Parts express offers various shipping methods for small package and truck freight. We reserve the right to switch carriers without notice based on various reasons including, but not limited to cost, transit time, availability, reliability, damages and claims reimbursement. If you have a preferred carrier, please indicate that in the additional Information section of you order and we will do our best to accommodate your request. Recipients are responsible for paying all duties, taxes, brokerage fees, tariffs and any other applicable fees associated with international shipments. These fees may be in addition to the illustrated in the shipping amount or on the order confirmation. Any quoted shipping and lead times are estimates and not guarantees based on the best information provided by the freight carrier and product supplier. We will be happy to Drop Ship your product to a customer or friend.

Orders of higher cost or more sensitive in nature may be shipped Signature Required. If at any time you would prefer to not have your order shipped in this method, simply add “No Signature Required” in the additional comments section of your order.

Items classified as special order or drop ship only will be billed the freight charges established by the fulfilling supplier and may differ from the published rates.

Free Shipping Promotion

RV Parts Express offers periodic free shipping promotions on orders in excess of $200 containing select items which can be shipped via small package carriers and are sent to the continental United States only. These orders will be shipped normal ground only. Various items are excluded from the promotion due to, but not limited to size, weight, cost or being classified as ORMD or Hazardous. In addition, no products that are shipped via common carrier (LTL Truck Shipments) will be included in the promotion. Also, special orders and supplier drop shipments are excluded from Free Shipping. Orders receiving Free Shipping may incur a small handling fee to cover shipping supplies, boxes, etc.

Upon receipt of you order, if the items qualify for free shipping, an RVPartsexpress.com representative will contact you. If you would like to know if your products qualify prior to submitting your order simply contact us at 330-556-5080 or e-mail sales@rvpartsexpress.com.

Freight Claims

All shipments are F.O.B. RV Partsexpress.com warehouse. Ownership of merchandise passes from RVPartsexpress.com when it leaves our warehouse. You are responsible for filing claims with the carrier for loss or damage in transit. RVPartsexpress.com will provide invoice copies and other documentation to help you in preparing your claim.

Any shipments that show obvious signs of damage must be noted upon delivery on the carriers freight bill or delivery receipt upon delivery. Follow the carrier guidelines for damage claims. If damage shows up later, contact the delivering carrier immediately, hold the merchandise, shipping carton, and packing materials for inspection and file a claim with the carrier. Please notify RV Parts Express on damaged UPS shipments.

Do not repackage and/or return freight damaged merchandise to RV Parts Express.

Any shortages in packing must be reported in writing to RV Parts Express within 10 days.

Pricing Policy

RV Parts Express will match any advertised price on an in-stock product, with proof of the advertised price, if the part is in stock at the advertised location. This policy does not apply to typographical errors, refurbished or used products, products in an online auction, closeout or clearance products, promotional offers, employee discounts, members-only club pricing, or a competitor’s price that will result in a conflict to manufacturer restrictions, or manufacturer minimum advertised pricing (MAP) policy. Please email the website address and a link to the product to be matched to sales@rvparts.com. If the product meets the above criteria, the competitor’s price will be matched.

Pricing, availability and policies may change at any time without notice. RVPartsexpress.com reserves the right to cancel any order at any time for any reason.

Taxes

RV Parts Express charges sales tax on orders shipped to Ohio (Oh) addresses. Consult your particular state and local tax laws for any additional taxes that you may be required to pay.

Typographical Errors

RV Parts Express may not be held responsible for typographical errors. In the event a product is listed at an incorrect price due to typographical error in pricing information received from our suppliers, RV Parts Express shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. RV Parts Express shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled by us, RV Parts Express shall immediately issues a credit to your credit card account in the amount of the incorrect price.

The information featured on this site is for general reference only, for specific technical information please contact the manufacturer directly. You are purchasing these products from RV Parts Express with the understanding that you will have any items that could pose a safety or property risk to be installed by a qualified, certified professional installer of RV products. This is including, but not limited to items of an electrical nature, LP gas or other fuel products, products under tension, items of larger size or weight and product that pose a potential fire hazard. RV Parts Express assumes no responsibility for any loss, injury and/death from products installed by the end user against the terms of the sale listed above. Some items listed on RV Parts Express may not be purchased in all states or countries due to local, state and federal regulations. Refer to your particular laws and regulations to determine the items which may be sold or shipped into your area. We ask that you not order any items that are illegal in your area including, but not limited to items containing formaldehyde, mercury and/or brass.

Minimum Order

Desired Minimum Order amount is $25.00. A fee of $5.00 may be accessed if the minimum order amount is not met.

Downloads & Site Content

Feel free to download and print owner’s manuals and brochures from the product details page on our website for your personal use. However, all other images and information are the property of RV Parts Express and/or the suppliers we represent and may not be reproduced without the expressed written consent of RV Parts Express and/or the supplier representative.